This is an English translation provided for convenience. If there is any inconsistency, the Turkish version prevails.
This Distance Sales Agreement governs the online sale of the Sosyal Karne digital analysis, reporting and/or subscription services provided by Vebusoft Yazılım Sistemleri Ltd. Şti.
1. Seller
Company name: Vebusoft Yazılım Sistemleri Ltd. Şti.
Address: Sultaniye Mahallesi Doğan Araslı Bulvarı Han Plus No:146-50/346 Esenyurt / İstanbul
Tax No: 7450767985
MERSİS No (Central Registration System No): 0745076798500001
Email: info@vebusoft.com
Website: https://sosyalkarne.com
2. Buyer
The Buyer is the individual or legal entity that purchases a service through the Sosyal Karne website or panel.
The first name, last name, company name, email, phone, billing and payment details entered during the purchase are accepted as the Buyer's information.
3. Subject of the Agreement
The subject of this agreement is to set out the rights and obligations relating to the sale and provision of the digital analysis, reporting, SaaS subscription or similar services that the Buyer orders online.
4. Description of the Service
Sosyal Karne provides digital services for analyzing the digital visibility and performance of businesses. The services available for purchase may include:
- One-time digital performance report
- Instagram analysis report
- Google Business Profile analysis report
- Website visibility and conversion analysis
- Panel access
- PDF or digital report output
The scope of the service is stated on the purchase screen or the offer page.
One package = one report card credit. Each package purchased gives the right to have one (1) report card prepared for one business. The credit is considered used when a report card request is created, and you can see your remaining credits on the "Packages" screen in your panel. A second report card for the same business, or a report card for another business, requires the purchase of a new package. Deleting the business record does not restore a used credit. If we reject the request, the credit is returned.
5. Service Fee and Payment
The total fee for the service is shown on the purchase screen. Payment may be made by credit card, debit card, virtual POS or through a payment service provider.
Before completing the payment, the Buyer declares having read and accepted the scope of the service, the price, the delivery terms and the refund conditions.
6. Provision of the Service
The service is provided online. No physical delivery takes place.
After purchase, the Buyer may be given panel access, a report creation screen, connection instructions or access to a digital report.
To prepare the report, the Buyer may need to enter the required business information, make the Instagram / Google connections or provide the requested data. If the Buyer does not provide the required information, report preparation may be delayed or may not be completed.
7. Delivery Time
The delivery time of the service may vary depending on the package purchased.
Unless stated otherwise, the digital report is displayed in the panel or sent to the Buyer by email within a reasonable time after the required information and connections have been completed.
8. Right of Withdrawal and Refunds
The Buyer accepts that the right of withdrawal and refund conditions for digital services may vary depending on the nature of the service.
The right to a refund may be limited after digital report preparation has started, panel access has been provided, the analysis process has been initiated, or performance of the service has started with the Buyer's approval.
If the service cannot be provided at all because of a technical error, the Buyer may contact the support team.
9. Obligations of the Buyer
The Buyer is obliged to:
- Provide accurate and up-to-date information,
- Connect only businesses and accounts they are authorized to use,
- Use the purchased service lawfully,
- Provide the required data and connections,
- Not infringe the rights of third parties,
- Act in accordance with the platform rules.
10. Obligations of the Seller
The Seller is obliged to:
- Provide the purchased service within the stated scope,
- Take reasonable technical security measures,
- Process user data in accordance with the privacy policy,
- Review support requests related to the service.
11. Scope of the Service and No Warranty
Sosyal Karne is an analysis and reporting service.
The reports provided do not guarantee commercial success, increased sales, advertising performance, customer acquisition or search visibility.
Reports are generated based on available data, information provided by the user and system analyses.
12. Dispute Resolution
The laws of the Republic of Turkey apply to disputes arising from this agreement.
For consumer transactions, the relevant consumer arbitration committees and consumer courts have jurisdiction within the scope of the legislation in force. For commercial transactions, the courts and enforcement offices of Istanbul have jurisdiction.
13. Entry into Force
By completing the order online, the Buyer declares having read, understood and accepted this Distance Sales Agreement.