This is an English translation provided for convenience. If there is any inconsistency, the Turkish version prevails.
This Cancellation and Refund Policy applies to the Sosyal Karne digital analysis, reporting and subscription services provided by Vebusoft Yazılım Sistemleri Ltd. Şti.
1. General Principles
Sosyal Karne consists of analysis, reporting, panel access and SaaS services provided online.
Due to the nature of the service, the right to cancel and obtain a refund may be limited once report preparation, the analysis process or delivery of the digital service has started.
2. Cancellation Request
The user may send a cancellation request for a purchased service to the following address:
Email: info@vebusoft.com
The cancellation request must include the following information:
- Full name
- Registered email address
- Business name
- Order / payment details
- Reason for the cancellation request
3. Cancellation Before Report Preparation Starts
If report preparation, the analysis process or delivery of the digital service has not yet started, the cancellation request may be considered. For requests that are approved, the payment is refunded to the original payment method.
4. Refunds After Report Preparation Has Started
A refund may not be made in the following cases:
- If report preparation has started
- If the analysis process has been initiated
- If a digital report has been generated
- If panel access has been provided
- If the user has started using the service
- If the user has connected their Instagram / Google account and the system has started fetching data
- If a report or analysis specific to the user has been prepared
5. Refunds in Case of a Technical Error
If the service cannot be provided at all because of a technical problem, the user may contact the support team. In this case:
- The problem is reviewed by the technical team.
- If necessary, the service is provided again.
- If the service cannot be provided at all, a refund may be made.
6. Subscription Cancellation
Current status: Sosyal Karne currently offers only one-time report card packages (single-channel report cards and the Full Package). No subscription model is offered. The terms below will apply if a subscription service is offered in the future.
For monthly or periodic subscriptions, the user may cancel their subscription through the panel or by contacting the support team. When a subscription is canceled:
- No fee is charged for the next period.
- Access may continue until the end of the current period.
- A partial refund may not be made for the period already used.
7. Incorrect or Duplicate Payments
In the case of an incorrect, repeated or duplicate payment, the user may contact the support team. If the review finds that an excess amount was charged, that amount is refunded to the original payment method.
8. Refund Timing
Approved refunds are reflected in the user's account according to the processing times of the payment institution and banks. This time may vary depending on the bank and payment provider.
9. Contact
For cancellation and refund requests:
Email: info@vebusoft.com